Our policy lasts 30 days. If 30 days have gone by since you received your item(s), unfortunately, we can’t offer you a refund or exchange.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your refund, we require a receipt or proof of purchase.
Please do not send your purchase back to us without asking us first via e-mail (firstname.lastname@example.org) or contact form.
There are certain situations where only partial refunds are granted (if applicable):
– Any item not in its original condition is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org together with a picture of the respective damage or defect.
Apparel Size Problem
When purchasing Apparel items check size info.
If you can not find it on the product page, send us an email at email@example.com .
If you order the wrong size, unfortunately, we cannot refund you because it’s your fault.
If You can not find what you need (how to measure yourself for apparel, instructions how to stick the sticker on the wall, how to wash cloth…) please send us a mail to firstname.lastname@example.org . We will not accept refund if there is your fault.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.